FAQ
What is Petanda?
Petanda is a company that sells meaningful products, with proceeds helping support mental health.
Who started Petanda?
Petanda was started by Peter & Amanda.
What is the mission behind Petanda?
Petanda’s mission is to create meaningful products that support, encourage, and connect people, while helping support mental health.
How does Petanda support mental health?
Petanda supports mental health by directing proceeds from every sale toward community mental health programs that help people facing mental health challenges.
What products does Petanda sell?
Petanda offers a variety of products, including hats, shirts, T-shirts, and other meaningful items.
Are your products handmade, custom, or sourced?
Our products include a combination of handmade items, custom pieces, and carefully selected products that fit the Petanda mission.
Are the baskets pre-made or customizable?
At this time, our baskets are offered as pre-made selections.
How do I place an order?
You can place your order directly on our website, and it will be shipped to you within one to two business days.
Can I change or cancel my order after placing it?
Orders can be canceled within the first three hours of being placed, before processing begins.
Will I receive an order confirmation?
Yes, an order confirmation will be sent once your order is placed.
Do you ship across Canada?
Yes, we ship all across Canada.
Do you offer local pickup or delivery?
At this time, we do not offer local pickup or delivery.
How long does shipping take?
We ship through Canada Post, and orders typically arrive within seven days.
How much does shipping cost?
Shipping costs vary depending on the size of the order. Please review the shipping cost at checkout.
What if there is an issue with my order?
If there is an issue with your order, please contact our customer support team and we will be happy to help.
Can I support Petanda without buying a product?
Yes, absolutely. We offer a gift option that allows you to support our cause without purchasing a product.
Does Petanda issue charitable tax receipts?
No, Petanda does not issue charitable tax receipts.
How can I contact Petanda?
You can contact us through our Contact Us page or by email at info@petanda.ca.